Identify and explain the essential elements of a Message Map™ based on the template provided in Figure 4–3, CMM Message Map™, of your text, Customer Message Management. Address the four principles of Customer Message Management covered in Figure 4–1 of the Customer Message Management.
Present your Message Map™ based on the Learning Team’s selection of the catering, conference, or hotel businesses on Baderman Island. Your presentation must include 8 to 10 slides in Microsoft® PowerPoint®, including an introduction slide, concluding slide, and detailed speaker notes.
- For Local Campus students, these are 8- to 12-minute oral presentations accompanied by Microsoft®PowerPoint® presentations.
For Online and Directed Study students, these are Microsoft® PowerPoint® presentations with notes.