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    AB 221

    AB 221

    AB 221: CUSTOMER SERVICE

    Kaplan University Online

    In this course, students will learn how companies can develop customer loyalty and address personalized customer needs. Students will apply concepts learned to real-world scenarios and learn how to recapture previous customers and acquire new ones through effective relationship- building strategies. Online communication tools and call center strategies will also be examined.

    Quarter Credit Hours: 5 Prerequisite: CM 107

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